"We ordered online for pick up. When we arrived to pick it up, the pork buns we ordered were not there but we were still charged for it. The person there said they could not issue a refund because I ordered it online. This is the first the first time I’ve heard of it that an establishment cannot make refunds for something we did not receive. First, they did not call us informing that there were no more pork buns. Second, if I did not ask, they did not tell me I was charged for it. Anyway, they called the manager and I was told I will receive an ema for the refund. I called the following day and was told, I’ll be refunded. Still manager is not around because the person I taked to said he just comes and goes to the restaurant. Third call I talked to the manager and I was offered that they will just give me free pork buns next time I come back to Bonchon. He said that the owner would not be happy to know that they made a mistake in the order and therefore they are avoiding doing refunds. Still I requested for a refund and he said he will give the refund next week. Next week??? Unfortunately, still no email or refund was made or given as promised. We love Bonchon, but I dont think we will be going to this branch. Poor service. They did not even include utensils in the bag even if we requested it in our online order. It is just a small amout but it is a matter of principle and integrity and good customer service."
