Bars • Canadian • Gluten Free • International
"We decided to have dinner after a long drive home. We had been on the road for 8.5 hours. 650 kms later. Home at last. We like to have a nice dinner after a holiday. Earls is our usual choice as it is close to...home. We arrived at 8:30 pm. Lots of room. Seated quickly. Pleasant service. Young lady took our order. When ordering my glass of wine I requested it be served in a small carafe. I made this very apparent so the glass would not be too full. When the wine came (someone else brought it) it was in a glass and no carafe and quite full. I asked her to return it and serve with a small carafe. It came back in a small carafe and a glass of wine. The glass had obviously just been poured into the carafe which I figured would happen but no attempt at making sure it was clean had happened. It was dripping down the sides and covered the foot of the glass. It was a good thing that I noticed as I had a white shirt on and would not have been impressed if it had dripped all over it. I cleaned my glass with my napkin and politely laid it on the table. Said server came by 3 times and it was never addressed. Manager even walked by 2 times. Now I know this is not a high end fancy restaurant. But I am sure this is something that would be in their training at the lowest level. I am usually FAIRLY pleased with Earls but I gotta say kinda missed the mark on the wine service. But food was good and I am so happy that the new furniture is better and comfortable. All in all I will come back but I do wish that the training went into the service and not how to show off the girls figures with the lowest black tank tops ever. Earn the tips don’t wear them."
