"My friend and I went here during their POSTED happy hour and upon entering, the guy at the door was frazzled, confused and appeared to be highly incompetent. He couldn 't figure out why we were there, where to seat us and how many people there were (even though TWO of us were standing in the entryway). I asked if I could use the outside entrance to the patio because I had a small dog and wanted to sit outside. He seemed even more confused by the question so I simply turned around and made my way to the outdoor patio being that he couldn 't articulate an answer to the question. Once my friend and I got to the patio, he took FOREVER to come out with menus and when he finally did, I had already found a table and sat down. He was insistent that I sit at another table which I refused to do (it was hot and I wanted a table near the misters to stay cool). Again, he was befuddled and became irritated insisting that I move but I was absolutely stern in the fact that I was NOT moving tables because I wanted to be near the misters! He grunted and finally put down the menus on the table we were sitting at. When he came back a few minutes later we asked where the happy hour menu was since it was missing. He said, Happy hour is over, it ended 2 minutes ago we replied, No, it says 3-5 on your Yelp page and it 's currently 4:02 he was once again insistent that it was only from 2-4 so we showed him the info on the Yelp page and also informed him that he took FOREVER (from the point of us walking in) to get us menus as well as take our order so although it was 4:02 we 'd like him to honor HH. Nope. He gave us some pathetic excuse about having to switch prices as well as some other BS about what time it was. THANKS BUT WE KNOW THE TIME. I decided to go in to speak to a manager and the manager took forever to come out then once he did he was immediately rude and although I made several attempts to explain he kept cutting me off and wouldn 't let me finish what I was saying. He had a MASSIVE ATTITUDE. His tone, his demeanor, and his attitude were the POLAR OPPOSITE of customer service. I finally had to cut him off while he was speaking because he was going on about something that he THOUGHT I was going to request and he couldn 't have been more incorrect. He kept repeating himself although I kept saying, That 's not what I 'm asking you about . UGHHHH!!! Seriously the RUDEST clown ever. I FINALLY was able to show him the HH hours on the Yelp page and told him they need to update it if it 's incorrect and his response was, We didn 't write that . Oh really?? Then why does it say WRITTEN BY THE OWNER?? The day manager needs to be FIRED. He is impatient, RUDE and has NO IDEA WTF customer service looks like. The CORRECT way to handle it would have been, I 'm so sorry we haven 't updated the HH hours, I 'll look into that so there 's no confusion in the future. Thanks for bringing it to our attention. I won 't be able to honor the HH because we 've changed the HH time frame but can I get you a tea or soda? I 've been in customer service for 15 years and the way this was handled was SO wrong. This guy is literally driving customers away with his unprofessional and extreme rudeness. He literally needs to be FIRED. If you plan of dining here for their HH make sure it 's between 2-4, now you know. And BTW, their HH times SUCK. Most people are at work until 5. This place gets ZERO stars simply from the most recent experience I had with the brainless waiter and the d!ck head day manager. *The owners response is a clear indication of the level of Raw Bar 's lack of professionalism. Comedy. Customer service much? Yeah, didn 't think so. I will make sure to tell anybody and everybody I know that a clueless moron runs the show at Raw Bar so they can avoid the same potentially terrible experience I had. There are other places to go for sushi. GO ELSEWHERE, you 'll be glad you did. Stay away from this place. They should change their name from Raw Bar to RUDE Bar."
