"I ordered from Patisserie Claude several times over the past few years and had been pleased, but I was shocked by the quality of my latest delivery a few days ago. The Napoleons I received had been FROZEN and were in only the early stages of thawing! Naturally, as they thawed the pastry cream separated and became granular. In addition, the pain au chocolats and croissants were the worst I've received from any bakery. The croissants were completely misshapen, as if the party making them knew nothing about the proper shape of a croissant. They were laden with butter but not at all flakey. As a result, they were like leaden lard and inedible. The same was true of the pain au chocolats. I called and complained about the Napoleons and was offered a free redelivery of Napoleons the following day, but I decided to take a pass because any bakery that's capable of delivery what I received the day before is a bakery I'll never trust again."
