"We have been ordering from Pasquales Aspinwall location for years, without issue until today. I ordered an xl Buffalo chicken pizza without onions or green peppers, among $50.00 of other items. The call taker read the order back to me “no onions and green peppers”.When the pizza arrives, I immediately called the Aspinwall location to notify them of the mix up, explaining that my son has an onion allergy. The woman was very nice and said she would remake the pizza and sent it out as quickly as possible.A few minutes later, Charlie from the Aspinwall location, called me back refusing to remake the pizza because he “went over it 3 times. I’m not making you another one”. I know that the pizza comes with those items and my son as an onion allergy that’s why I know I specified “no onions or green peppers”.He was very rude and I cannot believe the lack of customer service Charlie displayed during this call. I am appalled he even called me back with such a negative and rude response.I will NOT be ordering from here again."
