"I am disappointed to have to write another negative review for Ciao, as we have been loyal customers for 24 years. This was my second visit in less than a week, and unfortunately, my experience was not any better than the previous one. It seems like there may be some issues with staffing or a new chef, as our service was again very poor. Our server was kind, but we had to repeatedly ask for drinks, bread, and oil. The food also did not meet the usual standard we have come to expect after dining here for so long. The tortelloni con pollo was dry and lacking in tomatoes, with large clumps of spinach. Last week's experience was also disappointing, with missing ingredients in dishes and slow service. The general manager, Brenda, reached out to me after my last review and offered a token of appreciation, which was unexpected but welcomed. I hope that these two poor experiences were just anomalies and not the new normal at Ciao. We have always loved this restaurant, so it was disheartening to have such negative experiences, especially so close together. I am optimistic that this is just a temporary issue with new staff training."
