"Let me start by saying that my experience at this restaurant was less than ideal from the very beginning. I had a reservation for 8:00, but when I called to see if we could come at 7:45, I was informed that they do not take same-day reservations. Despite the fact that I had made my reservation on the same day. When we arrived at 8:00, the table we were seated at was empty, but the staff had to check if it was clean. Our waitress took a while to bring us water and then proceeded to serve another table before taking our drink orders. She informed me that they were out of the wine I had requested and instead offered a smaller pour from the bottom of the bottle. I declined and ordered another wine, which also took a long time to arrive. An hour later, our waitress came back to inform us that she had lost our food order, but that it would be ready in 2 minutes. When our food finally arrived, it was cold. The manager came out to make excuses but never apologized or offered any compensation. Our water glasses remained half empty and my brother's old fashion wasn't attended to in a timely manner. It was clear that the staff lacked attention to detail and missed opportunities to improve our experience. Overall, the restaurant seemed to lack proper management and customer service skills."
