"I was excited to visit Blue Willow Tea with my friends, but unfortunately, our experience did not meet our expectations due to poor customer service and misleading information on the website. We had booked a private room in advance but encountered several issues upon arrival. First, we were not greeted and had to get the staff’s attention ourselves to confirm our reservation. The staff seemed surprised and simply handed us one menu for the four of us, pointing us towards the private room from the bar without escorting us. After waiting 20 minutes in the room without any service, we went to the bar to inquire about the tea service process. We were informed that staff members are not allowed in the private room and that we needed to come to the bar for service. This was not communicated to us beforehand. We also inquired about the details of our reservation, particularly whether it included any teas. The staff seemed unsure and said they would check the website. It appeared that they lacked proper training, and no manager was present to offer guidance. The website advertises "a commitment to helping customers find the beauty in every sip,” but we did not receive any information or guidance on the teas. We were hoping for an informative experience where we could learn more about the different teas available, but this was not provided. If you are looking for a tearoom with knowledgeable staff who can offer a learning experience about teas, I would suggest trying a different establishment. Based on this visit, I cannot recommend this tearoom and will not be returning."
