"I'm so sorry to write this review. Typically, I like to write about positive experiences. We just left Lancaster Ave. This was our first time in this place. It was a terrible experience. The restaurant was empty when we got in, it was at 4:00 on Tuesday. Our server was Kat or Cat, I don't know how she writes it. At first everything was good. We ordered boneless wings, two children's dishes and two adult ducks. The server asked if we wanted the wings first. We have responded that everything that comes first is all right and that it didn't matter. Fifteen minutes later we got the boneless wings, which is not the worst of the world. From there it took 30 minutes for two burgers and two children's meals. But here's the thing. I sat there with a perfect view of the dining window. I could see our plates under the heat lamp. In the meantime, the staff goes everywhere and doesn't do anything. One was on his phone in the dining room. It seemed obvious that everything was going around him. My server? I could see her eat in the kitchen. If these burgers are fresh, there is no logical reason. What I haven't mentioned before, I've been in the restaurant business for over twenty years. I worked in the kitchen, I did prep, I served, neat bar and currently manage. The manager in me wanted to jump up and help them get the place in the line. I understand the staff and stuff. In my opinion, there are no bad employees, only bad management. Icing on the cake was when I mentioned that we would never come out on the way. There was no question, no concern or increased eyebrow. That's sad. Corporate has to come in and whistle this place into a kind of form. I wish I'd write something nicer, but it's what it is. Use it to your advantage to make some changes."
