"Went through the drive thru around 8:30 pm, sat at the speaker for about 10 minutes while the worker kept asking me to REPEAT my first item about 4 different times.. that was just with the FIRST item, so it’s not like I gave her a huge order to catch up on.. she kept apologizing over and over saying she was “typing it”. I ordered a Greek Salad, no tomato no olives(simple).. this was the item she kept pausing then asked me to repeat over and over.. finally got to proceed with ordering the remainder of my items.. Got to the window, I paid.. Handed me my order, never gave me a receipt.. Got home, the salad had TONS of tomatoes and olives on it..so what exactly was she “typing” that she had to continuously ask me to repeat it? And yet STILL got my salad wrong and unfortunately I could not eat it.. I tried calling IMMEDIATELY; took me 5 minutes to get home, it was about 8:40ish, phone rang and rang and rang, called back over and over for about 10 minutes because I wanted to speak to someone TONIGHT before they closed. The two employees were a girl with black and purple hair and the other was a girl with very short hair and I think had glasses on. The girl who took my card but didn’t give me my receipt and handed me the food was the girl with short hair.. at my last drive thru visit, the same girl with short hair asked me to my face if I wanted hot sauce or crackers I said both please, she handed me by bag of food and not one hot sauce or crackers. Customer service has definitely gone down hill and for how much we pay for food there I would expect it to be correct.."
