"I have been to Milestones in Kamloops twice in 2 weeks. The first Friday, I went with my husband, we waited 25 minutes to be seated then we were finally seated at a table for 2 with 5 empty , set tables around us which seemed unusual since the waiting room was full. We then sat and waited for someone to acknowledge our presence which actually never happened and after waiting 20 minutes just to have a waiter talk to us, we left and went to another restaurant. Because I love the food at Milestones, I convinced 2 of my kids to go with me this last Friday night (my husband will not come anymore). I made a reservation, we were seated right away and our waitress was excellent, very attentive (until the time to order dessert) and our appetizer and dinner were brought in a timely manner. Unfortunately, the computer system must have failed because towards the end of the meal, I noticed a restaurant full of people, many getting frustrated, some leaving without ordering and almost all the wait staff sitting at 2 big tables near the kitchen manually do their bills. It was highly disorganized. I understand that systems fail, I have worked in many restaurants over the years and this stuff happens. But why would you abandon ALL your customers? Perhaps the 2 most mathematical waiters could have explained to their customers that someone else would take over for them temporarily while they calculate bills and 2, not 8 waiters could sit and calculate the bills while the others explain what is going on, manually write down what each person ordered at their tables, cover the tables of the 2 who are calculating which would have allowed the dining experience to not be so disruptive. We waited 45 minutes to get our dessert (which we finally ordered to go) and to get our bill which we actually calculated before the waitress got to us. 75% of the experience was excellent but I must admit it was extremely frustrating trying to get our dessert and bill so we could actually leave!"
