Rocky Mountain
Big Biscuit

Big Biscuit

16506 East Us Highway 40, Independence, MO 64055, United States

Pub • Coffee • Chicken • Breakfast


"We wait almost 30 mins for a table which is expected so I ain’t really frustrated about that just the fact our tummy’s was ready for some good eats but today was the day they lost customers. We ordered veggie scramble no spinach and a lardeo no tomato well she comes and says they are remaking the veggie scramble they put spinach in it so my husband says well I hope they didn’t put tomato in my lardeo well his plate comes what’s in it tomato and he’s already said he ain’t eating if they messed up his food well there went his meal my toast was so crunchy I sent it back and my daughter biscuits were so crunchy we were told there’s new people in the kitchen and to me that’s no excuse so they should have someone over seeing everything with the way these tables turn but hey what do I know. Anyway we tell her we don’t want anything at this point our daughter can eat but we ain’t even wanting to eat at this point. So than the general manager brings both plates remade I tell him we aren’t interested and he says everything is on me so you can eat it or we can just trash it so we let him give us the food still not interested in the plates than I spot something green in the bowl he made so made me even more frustrated we box up the Laredo to take home to our other daughter and than get a check for our daughter meal after we were told the whole meal was free so I say to the waitress this should all be free per your manager she claims her food was fine so yes we have to charge you for it. Husband is like forget it he’ll pay. Than the waitress claims she’s getting the manager but instead comes back again and says yes he said it is all on him, but her face and demeanor told me she was frustrated by us like we was there to complain and eat for free. I’m highly disappointed and will not return moving forward this has never been an experience I have expected or expect from this establishment."