"I was unfortunately very disappointed with the service I received from this bakery as well as the wedding cake we ordered. We requested a 3 tier cake with piped roses. The piping on the cake we received looked different than what we had requested and in our opinion didn’t look like a professionally made cake (see photo below). The frosting on the cake we ordered was cream cheese and tasted amazing when we had our tasting, but we received what appeared like and tasted like marshmallow fluff. This wasn’t exactly complementary with our red velvet cake flavor. Finally, we were very excited to box the top tier of our wedding cake. Cynthia assured me she would be providing boxes that fit the cake tiers. The boxes she provided did not fit the cake and it was cut into many smaller pieces to be packed up. The top tier was wrapped in plastic wrap as we couldn’t use the provided box. She later informed me that if I wanted to freeze my cake, I needed to purchase a specialty box in advance as she does not provide those boxes. My communications with Cynthia and her team were unpleasant aside from our very first tasting with her. Her team was rarely able to answer my questions and Cynthia was very short with me when I asked questions leading up to our wedding date. She made me feel like the questions and concerns I had were stupid when in reality everything that I was worried about going wrong with this cake went wrong. I was admittedly stressed during the time leading up to our wedding, but unfortunately speaking with the bakery staff and Cynthia did not ease my nerves."
