"I had a terrible experience at Royal Pizza House in New Britain, CT. I used to enjoy their pizza for delivery, but my recent order was a disaster. It took 1.5 hours for my meal to arrive, and I was charged extra for a substitution that I had agreed to. When my order finally arrived, the ham wrap tasted disgusting, as if it had been sitting out for too long. This experience has convinced me to advise against eating at Royal Pizza House in New Britain, CT, and especially against ordering from them."