"I have been a frequent customer of this restaurant since it opened. I truly hate having to write this review, but unfortunately, my experience with their customer service was so disappointing that I am forced to do so. Last April I placed a rather large order through Uber Eats that I picked up in person. When I returned home, I realized that some items were missing (the cost of those items was $28.48). I called the restaurant and they confirmed that they had not packed the items. Going back to the restaurant was not an option for me, so they told me to keep the receipt and that they would give me those items at no cost for any future order. After a few weeks, I called the restaurant to place a new order. Over the phone, I was told that they would indeed add those items. But after driving to the restaurant to pick up the order, they had changed their mind. The restaurant would now take no responsibility. They told me to complain to Uber Eats and dismissed me rather harshly. I approached Uber Eats and, as I expected, they wouldn 't take any adjustment requests past 48 hours of the original order. Their recommendation was for me to leave a negative review, in their words to help the merchant improve . As I mentioned, I really liked this restaurant and wanted to give them every chance to make things right. So I contacted them via email explaining the situation again. I never heard back from them. I would have received my refund if they had just told me to contact Uber Eats when I first approached them. And then, rather than owning their mistake and looking for a way to fix the problem, they dismissed me without the slightest concern. I guess to them $28.50 is more important than a repeat customer and a good reputation. As frustrating as it is, I will never come back to this place again."
