Sam Adams Just The Haze
Kona Grill Denver

Kona Grill Denver

3000 E. First Avenue Cherry Creek MallCO 80206, Denver, United States

Grill • Sushi • Dessert • American


"The only issue I had with the place concerned the attitude of the hostess desk. I made a reservation for 8 people. However, I realized I forgot one person who was participating in a golf tournament and we didn't know he would definitely be there until he showed up. The reservation was on a Sunday at 7:00 p.m. I explained the situation and asked whether or not the table we would be at would accommodate adding a ninth chair to it should he show up. I received a bit of resistance and attitude like this could not be done since the reservations for 7:00 p.m. were full and it might require too much work to accommodate this request. I was told that I should call as soon as I knew whether or not this person was coming. I told her I could not do that since the golf tournament may not be over by 7 and my person may not be able to let me know his attendance until right at 7 or after. However, when I arrived at the restaurant, there were other people there. But it was not even a quarter full. By the time 7:00 p.m. came and went, we ended up being about the only table in the restaurant. We could have sat anywhere in the restaurant and would have been fine to add or take away people from the table. When you work in customer service, it's important to convey to the customer that we can do anything for you within normal requests and whatever has to be done behind the scenes to fulfill the requests are not the customer's concerns. I did not encounter this approach. I was disappointed."