"Ordered the Halloween Specialty doughnuts online for pickup and when I arrived, they were out. I just swapped out the doughnuts for regular doughnuts but the variety was very slim. The gentleman helping me wasn't very helpful. I didn't get angry or upset and become a Karen. Since I couldn't have what I originally ordered, I wanted another dozen of fresh, hot doughnuts separately. The sign was on. He wanted to give me a box that had been sitting on the counter since before I walked in the door and swore up and down that he just got them off the line, which I knew wasn't true. So when the young lady in charge got me a fresh dozen, he argued with her about getting me a different box of doughnuts. She was extremely helpful. I could tell she was tired but she kept on smiling and tried to get me what I needed. The website should make it clear that if a particular variety isn't available, you can't order it. It's frustrating when you order something online and pay for it and when you pick it up, it's unavailable. It would be nice to know that beforehand. This was on a Saturday night so I understand they are busy. It would save them a lot of aggravation from angry customers that aren't able to get what they have already paid for. Walk ins get what is available. Online orders, order what is supposed to be available. There should be a way to monitor when the store is out."
