"Unfortunately, this resort could have as much potential as it does. it has come down so tired and tired. it needs help! most of the employees we met were ambivalent and apathetic. there are four people I can mention during our stay, who were phenomenal and three of them were at the reception (alysha, emily and fabulous winnie) and one was the shuttle driver (doug,) who went out of his way to help us. each other could not take care of less, especially the barkeeper at the lakeview. in my opinion, the culture of the help was not included in the collectiv team and the room was terrible. the reason why I refer to the room is that the space we have booked on the summit is not. I asked at the reservation what I actually did on the phone and not on the line. a higher stage and look at the water, and then I called the day before the arrival to make sure we get what I reserve. I was sure we would get what we wanted. I also requested an early check-in. After we arrived at 15:30 a.m. and watched the family after the family check before us, we were finally checked at 17:20 a.m....we were banished at the summit with view of cement and smoke in the cellar. when I was fiercely complaining about our situation in winnie, she set us up with a room in the cedar village. that was more expensive than it was a suite, but she didn't charge us the difference. Now, this room also needed a small DC,...the mattresses must be replaced and the balcony was overrun with spider nets. I don't want to be so critical, but critique must be on this level in this resort. we were so happy about this holiday and honestly said that was not what we had imagined."
