"I have usually had positive experiences at Red Ribbon, especially enjoying their delicious mango cake. However, on one occasion, my dad decided to try something new and purchased the Sans Rival cake for a birthday celebration. To our disappointment, the $20 cake turned out to be a small biscuit cake with a terrible taste. When we tried to return it, we were turned away, indicating a lack of concern for customer satisfaction. Overall, this was a very disappointing experience and we will not be returning to Red Ribbon."