"I WILL NEVER DINE AT THE OREM CAFE RIO LOCATION AGAIN!This Cafe Rio location (Orem) is an absolute mess. I have visited this location several times since they moved locations/remodeled and have walked away frustrated and angry each and every time.Each time I have utilized their online ordering system to avoid going into the restaurant due to and each time, I end up having to go into the restaurant because no one would come out to offer any assistance while I was parked in the order pickup stalls. What's worse is there is a particular cashier, a younger female, who works the evenings that does not respect anyone's personal space or social distance. Even without a global pandemic, I have found her standing uncomfortably close to me multiple times while attempting to pickup my order. Another issue I have encountered while trying to pickup online orders is that while processing the online order, you are asked to select a pickup time, which to me seems like they would try to have your order ready by that selected time. This feature is however is completely worthless. Each time I have done this, upon arrival I was told by the cashier that they had not started prepping my order yet, which then took an additional minutes for me to get my food.Most recently, we placed an order and went to pick it up. Someone came out to ask what the name on the order was. After telling them, they walked back to the building, only to return to ask what the name on the order was. Like a broken record, they repeated this humiliating exchange at least times before bring our order out minutes late. All that for a chicken tostada and a couple quesadillas. An absolute joke of a time.In addition to the horrible coordination and the complete lack of respect for their customer's time. Each time I have ordered from this location, one or more items I have received were made incorrectly, which is especially frustrating when you pay extra for ingredients that are omitted from your order. During one visit, I ordered a Tres Leches desert with strawberries and whipped cream. When I received the dish, it had neither the strawberries or the whipped creme. I asked the cashier if I could get the ingredients that I ordered and she told me that they had all been put away for the evening. The store was not scheduled to close for over an hour and a half, and they were incapable of grabbing some strawberries and a can of whipped cream from their refrigerator. Pure laziness.On top of each of these frustrations, I have on multiple occasions filled out the survey that is provided on their receipts to express how I felt about my experience. In each survey, I requested that I be contacted by management (where is specifically asks if you would like to be contacted by management) in regards to my negative experience, and each time, I have heard NOTHING. It is clear that whoever is managing this location does not care about customer service or customer satisfaction. Anyone in charge of running this location should be absolutely embarrassed by how poorly this restaurant is being run. I WILL NEVER DINE AT THE OREM CAFE RIO LOCATION AGAIN! I will gladly drive a few extra minutes to the Provo location, where my order is prepared quickly and correctly EVERY TIME!"
