"We have ordered from PJP on other occasions but this order was not acceptable. The pizza delivered was someones else across town and who knows where ours was being delivered to. When we learned of the mix up, we called PJP, and was placed on hold immediately; obviously to notified their delivery guy. After minutes of waiting someone who called themselves a manager explained our pizza was in it 's way back; but rather than canceling the order and remaking the order as any competent manager would do in the midst of a global pandemic! Makaylah, the manager advises the driver is on his way to pick up the pizzas that have already been in the house! Isn 't this against food industry policy and standards??! Especially during the Covid pandemic?! I also notified the person whose order we received so they were aware of his order having been in someone else 's home and inquiry if our pizza arrived at his house. When I informed PJP I did so, the manager became upset and told me I shouldn 't have done that! Who knows if those pizzas would have gone from my house to his?! PJP never apologized for their incompetency and offered no resolution. There was no accountability nor customer service illustrated to ease the situation or have any regard for their customers health concerns whatsoever! I am very disappointed by their lack of management skills and customer service skills! To add insult to the entire situation, because we opted to cancel our order, Makaylah said our card would be credited at the of the night!! A one star review is overreaching!!"
