"Five of us came to a birthday party at a week night. We made our reservations on Open Table for 19:00, but when we got in, I got the feeling it was a bit of a surprise for the staff. We had to wait for them to put tables together and put us together as if we had gone to the house. We waited an incessant time for our food to come to the table after the order (about an hour). At least get the salads out to keep us and let us think that food is somewhere in sight. We were so amazed that we went through 2 baskets of bread. In Vicolo's defense, it was a Thursday night that is a merchant who got a free one. So it was pretty busy. But this generous offer has been offered to Mon Thurs for years, so I would think that she would have her timing in a busy night, whether his BOGO or not. I'd imagine it was as busy as a Saturday night. Anyway, despite the tedious waiting time, the food was fabulous. I ordered the Branzino special, which was absolutely delicious. One of us ordered the ravioli and shaved how good it was. So I tore great food against terrible service. We had to call the server and finally the owner when the server was not available to move the dinner process along. Can we order Dessert now? Can we have the delicious aromatized grappa that is offered for free? Can we have the check? I got the impression when Benny, the owner saw our frustration, he realized that I had a note on the Open Table notes that we celebrated a birthday, so he brought about a pattern score of desserts with a candle. Well saved, Benny! The desserts were delicious. It would have been nice if coffee was offered at that time. I will definitely give Vicolo another chance, but the improvement of the service would have made the evening perfect."
