"Be wary! I went for a quick dinner with my mother on a Saturday night. Restaurant was EMPTY at 7:30pm. Meal was ok Italian salad and calamari were good but chicken piccata was overcooked and flavorless. When I requested the check and reviewed it, I was surprised that it included a $2.77 charge for using a debit card and an AUTOMATIC 20% gratuity for a party of TWO!!!!! When I questioned the automatic gratuity, the nasty response I received from the server was “that’s our policy”. I replied, customers should be made aware of the policy prior to ordering as this was a party of two, NOT a large party that would command an automatic 20% gratuity. When I went to speak to the hostess (who knew nothing of the automatic 20% gratuity policy), the server quickly went to the back and adjusted my bill. He returned, handed me the adjusted check and said “if you don’t want to tip, then don’t!” To which I replied, “I was prepared to leave you a generous tip as I am empathetic to the plight of service workers, however, I will NOT reward a thief! Such a shame that one person can ruin it for so many.Management fix this immediately as your server is stealing!"
