"I used to come here 3-5/week. After today, never again. This location has continually taken longer and longer. I primarily use the app to order and it used to work to get food on time, 10-15 min. Over the last few months, this has increased to today's record of 50 min. The is because for the second time, I just left without getting food I paid for. So who knows when it finally got done. Part of the problem is that the staff doesn't consistently acknowledge the pick-up line at all, with food waiting 15 min on the pick-up shelf before it finally gets handed off because they're just ignoring or serving one person in the pick-up line at a time instead of either calling out names on the order or going through the line. As wait times have gotten longer, serving sizes have gotten smaller. A combination that means I'm staying away. If only the Richmond location could prepare its food right, but looks like I'm out of decent local options."
