"Our visit started out by a waitress trying to bring us someone else 's appetizers. After another few minutes, another waitress asked if we had been greeted. When she asked how long we had been waiting, I said four or five minutes and she made a face like she didn 't believe me and said, It hasn 't really been that long, has it? I tried to stay polite and said we had had enough time to make it through the menu to decide what we wanted and had been waiting several minutes while at least two waitresses waited on the tables all around us. She apologized and took our order. If she wasn 't supposed to be our waitress, which she acted like was the case, I 'm not sure who it was supposed to be because no one else ever visited our table. However, one waitress waited on tables on both sides of us but never stopped by ours. Our food came out relatively quickly, like perhaps they had rushed our orders for us, which was nice. Everything tasted well and was as we expected so our visit was good the rest of the time. However, the table behind us was shorted two sides with their dishes and had to wait for the sides to come out while they ate the rest of their meals. And a couple across the aisle had to send back their steak because it wasn 't cooked as much as she had requested. I 'm not sure if it 's a staff training issue or mostly a kitchen issue, but this Applebee 's is struggling. As a major thoroughfare from Dallas to Houston, I hope they improve their service quality for as many customers as they probably get from travelers."
