"I have visited this Safeway location three times a week in search of breakfast, lunch, and snacks for my day job. Unfortunately, most Deli employees do not make sandwiches at 7:00 am. You have to catch a worker coming out of the back because no one is in the front, and if you do find someone, they are usually busy on the phone. I have also noticed that the donuts are not placed in the case until after 7:30 am, which can be inconvenient for customers. The security at this location is minimal, and it seems like people could easily steal items. Personally, I often bring my laptop and work papers in a backpack, and I have never failed to be stopped by security upon exiting the store. The employees also closely watch customers at the self-checkout, which can be frustrating.
One particular incident that upset me was when I purchased 17 gift cards valued at $100 each during the Christmas holiday. When I went to the 15 items or less line to check out, the cashier and another employee began speaking in Chinese and appeared to be discussing my purchase. They then informed me that there was a $5.95 fee for each gift card, which required me to use my debit card for the balance. The cashier meticulously checked each bill with a money Authenticator pen, which made the process extremely time-consuming. I felt frustrated and disrespected by the treatment I received during this transaction. Overall, my experiences at this Safeway location have left a lasting impression on me, and I am disappointed by the lack of convenience and customer service."
