"Do not stay at this hotel! We were there for a Cubs spring training game, so the location is perfect! But that is the ONLY good thing about this hotel. We checked in around 9:00 pm. We were told that we may or may not get housekeeping service during our stay. Hmmmmm…..not a good start. Went to Stats bar for drinks and food. We weren’t able to get food at that time and the bar staff was obviously inconvenienced by us wanting a drink or two. Horrible customer service. That night we could not get our room to cool and slept horribly due to our room being so hot! Notified the front desk the next day and we were moved to a different room on a different floor. Moved our stuff and found our new room was not much better. The safe didn’t work, the bathroom sink was obviously plugged and was VERY slow to drain, the curtain was ripped, the shower was dirty (mold), the makeup light in bathroom didn’t work, almost every tile on the bathroom floor was loose, as well as a few entryway tiles, one of the nightstand lamps didn’t work, only one elevator was operating for the very busy weekend, the pool was not maintained (trash overflowing), and if you wanted a pool towel you had to go to the front desk (and wait in line). On our last night we tried again to get a few drinks at Stats bar, only to be met with horrible service once again, and it wasn’t even busy. For the rate we paid, we definitely expected a lot more; at a minimum to just have everything work! Extremely poor maintenance and understaffed. And the staff who do work there do not care! Will not stay here again."
