"This was my 2nd time coming to this restaurant and it 's very much safe to say, that this was my LAST!!!!!I very much encourage everyone considering to come to this restaurant to go across the street for better food and customer service.We arrived to the restaurant on a Saturday at 5pm (opening with a reservation for a party of 8. When we got inside, there was only one other small family dining in. The lady (who is extremely rude, has no manners and poor customer service showed us our reserved table which included a booth/chairs. Since our party has 2 pregnant women and a small baby, we asked the lady if it would be okay to move our reservation to a table that has all chairs so it would be easier for people to get in and get out considering their unlimited side bars and more importantly it 's much easier and convenient for our 2 pregnant women. The lady was not accommodating telling us that the restaurant is saving the tables/chairs for parties of 10+ because it was the weekend. This made absolutely zero sense the lady was clearly on some sort of power trip and LAZY because she did not want to move some tables around for us. She even mentioned that we could go to a different restaurant if we wanted too! In hindsight, we absolutely should have, but eventually, the lady got off her high horse and agreed that we can move to a different table with all chairs.After putting in our order, we went to the unlimited side bar to see what they had. One thing I noticed was that they discontinued offering JAPCHAE, all of the provided unlimited items are a much smaller portion than when I went a few months ago, and they no longer serve ice cream as a dessert.Such a bummer! But also, not surprised as this was a very poor showing of the restaurant which is a clear reflection of the rude and unprofessional lady working there!The lady working was also so slow at getting us our water! We also had to flag her down for all of the refills on tea... yikes!Anyways, if you want to come to this restaurant, please be prepared to pay for OVERPRICED food (each food item is about $18+ , mediocre side bar, rude customer service, poor customer service, flag people down to get refills on drinks, and oh the kicker THEY CHARGE YOU FOR TAKE OUT CONTAINERS!!!! They charge $1 for a big one which is a standard take out container, and $0.50 for a small one which can barely fit anything. What an absolute joke!Don 't be a fool and support this restaurant. I won 't be coming back ever again and will absolutely be telling all my friends and family to not come either. If anyone knows of any customer service type classes that I can send to the lady working there, please don 't hesitate to message me as I can relay the link to her!"
Smokey
