"Yesterday, I started to write a 5 star review while waiting for my carry-out order until I was approached by the gal with a large pizza box, attempting to place it in front of me, asking/verifying if it 's my order. I said, No. I didn 't order that. I ordered a personal pan. She then realized it and took it away. Yeah, she was pleasant, but pleasantly wrong. Meanwhile, a family is seated and the guy who took my order earlier for the personal pan and dessert, went over to take the orders of the family. After a long wait for my order, they got served before I ever did. When I approached the young man about it, he neither said anything about it that I recall nor did he ever apologize. Instead, proceeded to tell me they are out of my particular dessert and tried to sell me an alternative of which I looked at two of them and decided not to go with either of them. He then said he will deduct the dessert from what I already paid with my debit card, without the need for my card or signature. But after my questioning it, he agreed to cancel the transaction and redo it so that I would be receipted, which we did. I already paid the tip in cash based on the original bill. I even offered to buy the last incomplete piece of chocolate moose pie that they had left, emphasizing that it was a favorite dessert of mine that they had, but he and a Spanish lady there refused my request. She just said, “No! I have been coming here for years. I have liked their food and have been treated well by some the older guys behind the counter. However, I remember another time interacting with this same young man and the experience was disappointing. I think, if I recall, he was on the phone on hold at the register while I waited a long while. He never paid me eye contact, as if I never existed. I 'm also a senior. I don 't like to be treated as though I 'm invisible or insignificant, which is how I felt both times, interacting with him. I understand they were a little busy, but this is unacceptable. When I did get my carryout, there were no packets of pepper or cheese included, nor napkins, nor were they offered. Maybe he was glad to get rid of me, although I was never hostile nor rude. I was respectful of them though they were disrespectful of me. It’s been a hit and miss there, depending on who’s working when I’ve come in. Vegetarian options: I always choose their vegetarian items."
