"My family has been coming here for a while now as regular customers (2-3 times a month). Last week we had a server who, while certainly an experienced professional, was new to this restaurant. The only way that showed was when I asked if my order normally comes with rice as a side. He went to ask and came back with a side of rice, explaining that what I ordered does not come with rice but he would give it to me at no cost. This was absolutely not necessary and I took itas the restaurant, and this server, putting the customer 's satisfaction above what is probably less than fifty cents worth of rice. I would not have ordered the side of rice but I did eat some of it. After we asked for the check themanager came to our booth with the server standing behind her. She told me that my order did not come with rice. The server was obviously embarrassed. It was clear we were being charged for the side of rice. I was not going to argueabout that as the server was just trying to do his job well and probably had worked in order restaurants where giving aa free side off rice to a customer would not be an issue. I said OK . So here we have a new staff member trying toprovide good service and a manager that not only won 't back him, but made him stand there listening to her tell the customer as much. But she then started reciting to me the ingredients of my order, pointing out that rice is in the dishand listing every single thing that was part of my order. I read the menu, I knew there was rice in my burrito. What I didn 't know was whether it came with a side of rice. So I had asked. i know this is long-winded but I am trying to befair. The food was good. The service was good. But this manager put fifty cents of rice above both her staff and her customer, creating a very uncomfortable situation for all of us. And I was not even disputing the charge, which i feelI had every right to do. In the end I paid the bill, gave the server a generous tip, and the"
