"BEST CUSTOMER SERVICE BAR NONE!!!! My wife and I visited 54th street The Rim last night and we thoroughly enjoyed ourselves. The food was quite flavorful, and in generous portions. Even the deserts were large portions. My wife had the Carrot cake and I had the Key Lime pie. The Key Lime pie was by far the best I've ever had in a restaurant, the filling had bits of lime pulp, the crust was PERFECT, and the chef topped it off with whipped cream with lime zest! All chilled to perfection! For those of us Key Lime lovers, this a MUST HAVE! I'm not a huge Carrot Cake fan, this one of RARE FEW times that I was absolutely impressed! Flavorful, not dry at all, and the perfect amount of frosting.As good as the food was, I cant say enough about our server Mary. This young lady defines what FANTASTIC CUSTOMER SERVICE is! Impeccable timing, a GENUINE polite and caring nature, and attentive. When another server accidentally spilled Aju all over my wife's order, and spilled some of my fries and sped away without more than hasty half mumbled apology before making a hasty exit, it was Mary that bent over backward to make things right. A few moments later the manager Leo materialized and apologized again and insisted on having my wife's order remade at no charge and gave us a free gift certificate as well. In my mind, a mark of a good restaurant is what they do to make things right when a mistake is made. I can state in all candor that there are many up scale establishments that can learn quite a bit from Mary and Leo! This was our first time eating there, and we will ABSOLUTELY be coming back! Good food in generous portions, reasonable prices, and customer service that cant be beat, and a great atmosphere. What more can a diner ask? These guys ROCK!"
