"I ordered for pick up 40 mins before closing. I ordered a combo plate and was told their side options were rice, miso soup and salad I asked for one of each. When I arrived for pick up I was told they actually ran out of miso soup so if I wanted extra rice or salad. I asked if I could just get a discount since they didn’t tell me they ran out of Miso soup at time of order. I was told that wasn’t an option. Part of me wanted to just cancel the whole order, but I was starving and had other things on schedule so I just took it. Went home and I go three sides of rice??. They charged me extra for chicken breast (unrequested). Shrimp tempura was ok, but everything was cold. $23 for an order I wasn’t happy with. As someone who has worked customer service, #1 rule is do right by the customer; the goal is to have the customer come back multiple times not just that one visit. I will not be going back."
