"Day shift Female manage has no business being in customer service as she cannot adequately run this location. Not sure what's changed other than her in the last few years, as I've been a loyal customer since 2014. We spend over $30 to have family lunch this afternoon. First of all she wouldn't honor my military discount per usual. Then when we got home we didn't have any condiments in our order, specifically any Mariana sauce for the two orders of cheese sticks we received. Not even a single napkin was in our bags. I called to inform her and she completely disregarded my concern and no care that they missed the mark. Only stating we should have asked for it. I've never had to ask for Mariana for cheese stick...it's a given. And the cashier didn't tell us anything when we paid, nor asked if we needed any condiments. Every time I've ever been here it was given. Only things ever questioned were horsey sauce or special Arby's sauce upon request. Ketchup Mariana has ALWAYS been given in the past, at this specific location. I'm tired of RUDE management with no customer service skills and poor quality food. No more of my business Arby's!"
