Spicy Pepper Steak Bowl
Samurai Sam's Teriyaki Grill

Samurai Sam's Teriyaki Grill

85308 Glendale, United States

Grill • Lunch • Japanese • Barbecue


"Avoid this franchise! Unlike all the other Samurai Sams this location will greet you with snotty and disrespectful service and blatantly doesn 't care if they have customers. When I placed my order I asked for extra sauce for the teriyaki bowls and when I arrived and received my order I checked my request was fulfilled. I received a teaspoon of sauce per bowl (see pic) to accommodate my extra sauce request. I asked the lady (supposedly the owners daughter) about the extra sauce I requested and she said that was it. Then I preceded to open the bowls I ordered and as I expected there was no sauce on the whole bowl. Just the chicken had a small amount of sauce. I asked her for more than a teaspoon of sauce and she said that would be an extra charge! She said we are already giving you free sauce. Lol I pointed to the open bowl (see pic) and I asked her if she thought a teaspoon of sauce would cover all the vegetables and rice in this bowl? She replied in a snotty condescending tone, we charge for extra !!! I asked to talk to a manager and he came out and said these are our extra sauces and we already gave you some free. I again calmly asked him how this location thinks that a teaspoon of sauce could cover the rice and Vegetables in this bowl. Every other Samurai Sams give you enough sauce or the sauce is adequate with in the bowl. He replied very sarcastically if you want more you will need to pay for it or go to another samurai Sams! The customer service was non existent and it was crystal clear they don 't have one ounce of respect or concern for their customers. There are so many choices for dinner in Phoenix. Don 't patronize businesses that could careless about their customers."