Spinach Tomato Salad
Pizza Guys

Pizza Guys

1776 Piner Rd, 95403, Santa Rosa, United States

Pizza • Salads • Italian • American


"We ordered pizza online not knowing they didn’t deliver to Sebastopol. The website someone how entered the wrong address. We called to report and the owner got on the phone because we asked for a refund. We spent $80. We do not make a lot of money and so now we do not get to eat dinner tonight. It was a special occasion to order. He told us that he ran out of the money he has set aside for refunds. Saying he’s a small business and that he can’t make money giving refunds. He lied saying he’d drive over to the wrong address and if the random people hadn’t eaten our food that he’d refund us. He refused to do this and give us photo evidence that he actually went there to check. He told us he couldn’t refund without checking first and it was because he lost all the profit from making the the food. We asked how getting the food back from whoever got it would save him any money since he can’t resell the food. He was telling us he’d resell food that had been sitting out or already entered an apartment. When we questioned him because this would be a health code violation he started getting angry saying he didn’t have to answer any of our questions. And said different restaurants have different policies on reselling food that has gone out. We were shocked and disgusted. I can’t believe I’ve been coming here for years not knowing I’ve been eating pizza other customers have already put their hands on."