Steak Bacon
Antonio’s Pizza By The Slice Kitchen Worcester

Antonio’s Pizza By The Slice Kitchen Worcester

268 Chandler St, Worcester, MA 01602, United States

Pizza • Italian • Burgers • Fast Food


"First I’ll say this was my 4th trip here for pizza and it is always excellent. Wait staff is always friendly and prompt. Todays visit had a hiccup that left me feeling like the manager needs a lesson in customer service. 3 adults ate for supper 7/2/23. Had Calamari-it was mostly batter with a few very small (dime size) pieces of meat and a few of the peppers. I told the waitress and showed her our platter, so she asked the kitchen help and they said that is how it is (which I doubt it, as it was very unacceptable) she asked if there was anything she could do for us and I said I didn’t think we should have to pay for it. She said she’d ask. When the bill came we were charged for the calamari, so I asked the people at the cash register and they hooked me up with the person in charge (he didn’t tell us his title or name) and he said that we ate most of it so we had to pay. I told him we ate the pieces of meat and left the batter which probably amounted to about 3/4 of a cup. He argued with me about it and then conceded to offering to take off 1/2 the price. I said ok because I wasn’t going to argue with this guy who obviously didn’t know a thing about customer service. You don’t argue with a customer over a$12.99 entree that was deemed unacceptable. Such poor etiquette. We still love their pizza and will go back but nix the calamari."