"I was enjoying dinner here with my boyfriend last night, and our dinner was fantastic. Our server was kind our food came out quickly. The problem I had was towards the end of our visit, we accepted an Uber Eats order as we paid at our table we told our waiter we were also picking an order up on the way out. He communicated that to the person who handles the Delivery orders who at the time was a very short, petite young girl who brought the food over to our table but she seemed to be displeased about it for whatever reason. She asked me to confirm the order so I did but she still wouldn’t hand us the bag so I said to my boyfriend “babe get the bag”. She said again that she needs to see my phone even though she saw me swipe confirm….so I showed her my phone once again she gave us the food with a snarky attitude. I noticed after dropping off my order that I had one negative review from a Merchant (I have no negative reviews whatsoever, from customers OR merchants) and I immediately knew it came from that girl but we did nothing wrong…the note said “ignored pick up instructions”. I made my way back to San Jose to ask them, specifically her, what pick up instructions were ignored what possessed them to give me a negative rating which messed up my 100% rating….the manager apologized said that we did nothing wrong that their store didn’t give out any negative reviews….he then pulled up the order that I picked up on their Tablet low behold there was the negative review that I was given. The girl was standing there the entire time that I’m explaining to the manager what happened pacing back fourth shaking her head, so I asked her what instructions weren’t followed….you asked me to confirm the order I did so…she claimed she didn’t do it but her attitude alone made her tell on herself. She was the one who gave us the order rudely at that. I could ask the manager to run the cameras back but I didn’t find that necessary, I just wanted the review removed. The manager was having difficulty with his system at the time but said he would contact Uber to have this removed. I’ll be back today since it was closing time when I went back last night, but that was truly upsetting to me."
