"The ice cream was amazing as always but we ordered a kiddie cone for our son and asked him to make it half the size, which he did. But when my 2 yr old dropping it before taking a bite. We brought it back to the window and asked if it could be remade . The man who had semi long dark hair, beard and glasses, told my husband he had to pay for another one. I've been in customer service for 15 yrs and I'm sorry but if someone's drink fell on the ground, we remake it. It's good customer service. Especially since I've paid full for half the cone I got. I was very disappointed in the way they handled it."
