"I have to start by saying that I absolutely adore the wings at this restaurant. However, I was quite let down by my most recent order. Upon opening the container, I discovered that the wings were nearly burnt to a crisp. I called the establishment to inform them of the issue, and the person on the phone was polite but seemed to think I was overreacting. She claimed that the wings were supposed to look that way, but based on my frequent wing orders through GrubHub, I knew that wasn't the case. Upon tasting the wings, my suspicions were confirmed as they were indeed overcooked and charred. The person offered to replace the wings, which was a nice gesture, but warned me that it would be a while before I received the new order. I would have been satisfied with just an apology and no replacement, but it felt like my concerns were being dismissed. I decided to post a picture for the public’s opinion. While I wouldn't discourage others from dining here, I was disappointed in how the situation was handled. I have added an extra star to my review because the owner personally delivered the replacement wings and was incredibly friendly. I appreciated the effort to ensure I received the correct order. On a positive note, I revisited the restaurant two weeks later and the wings were once again delicious. I recommend giving them another try!"
Steak Sub
