"We loved the eating in person at the restaurant, until it was time for her to ship our order to us in another state.We ordered 7 plates of pepper soup and one half of countainer of egusi soup. She stated she did overnight shipping, however, we never received the shipment until two days later. she stated she had put insurance on the food but they were unable to give her a refund due to being perishable. which she never mentioned to us. Before she even sent the food it took her nearly a week to ship it out. We kept calling and calling. When she did ship the food, she did not properly wrapped/ secured the food(no buble wrap/plastic wrap or seal). Everything was damaged on arrival. We paid $100 for a down payment of our $165 food order. Then we paid $125 for shipping. We called her that our food was damaged due to her improper storage method which she was un remorseful. We even told her to at least send us the refund the USPS gave her since they didn't keep to the promise of her overnight shipment but she refused to send us the money back. I've known restaurants to compensate customers, especially with the poor packaging of food which you're sending to another state. The owner of this business is very unprofessional. I wished I had insight into how much of a nightmare this whole thing would have been, I wouldn't of bothered ordering from there. So in total, she still owes us our balance of money in which she blocked both myself and my husband's numbers. If I could have given her business 0 stars, I would! Over two weeks of trying to communicate with her to no avail. So unprofessional in the way she response to issue and handle business."
