"ABSOLUTELY TERRIBLE! I had a scheduled catered order for a large event at Polen Farms. I verified the day and time on multiple occasions with Mr Runyon and his asst who runs the catering side . The day of my event they were a no call no show. They told me they would be there promptly at 430 to set all the food up . This is unacceptable when I had a huge party to feed and they didn’t even call to let me know they weren’t coming, which then left me not only to scramble up enough food to feed 100+ people but also left me out hundreds of dollars for sides that were prepared to go with the chicken . I left numerous messages with Mr Runyon and even contacted the owner Chuck And left a voicemail to get an explanation as to why they were so unprofessional and no one has called me back it’s been almost 2 weeks . This is HORRIBLE service . I did speak with the store manager at Far Hills who obviously never let either of them no that I have been trying to reach them. I will say, the day of the event an hour after they were suppose to be there to set up the food and my guests had already arrived, she did say she would cook all the chicken but I would have to leave my large party and pick it up and there would be no heating containers . Are you kidding me, and it was only AFTER Polen Farms contacted them about their no show no call . No business should be conducting themselves in this manner, and to make matters worse Polen Farms has them listed as a “preferred” caterer and they charge you if you have someone cater your event that’s not on their list. They really need to update their list because this is not ok. Trust me save the stress, and the lost income you will lose dealing with this unprofessional and non caring company ."
