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Chick-fil-a

Chick-fil-a

17240 US-441, 32757, Mount Dora, US, 32757-6712, United States

Cafés • Salad • American • Fast Food


"I have scrolled through the reviews realized that I was not the only person in the last year who has had problems with employees from this location. They are rude, demeaning and lie. I have complained to corporate instead of them reaching out to rectify the situation or even give someone a decent moment to speak about an experience. The managing staff owner ignore and are completely rude to customers. I went through the drive thru in January, the employee was at my window and asked me my name 3 times, I repeated myself 3 times. She then asked me my order, I gave her my order and what happens.. she asked me to repeat it 3 times. By the 3rd time Iam truly frustrated and am thinking she is trying to be petty I raise my tone and repeat my same order as I had the 2 times before. She then states that she wasn't going to take my order. I stated I'd order through the window she said no you won't order at all. Gets on radio and tells someone to not take my order. I get to the window and the manager refuses to take my order. I try to explain the situation, they then say that she stated I just yelled at her for no reason and told me to come back another day. I come back 3 times after that no problem. The 4th time they take my order tell me to pull up and I wait 15 minutes for my food. The manager comes out and states Iam banned from ordering and as a courtesy they will give me the food I already paid for. I asked why and they stated the woman said I cussed her out and they do not allow that. I called corporate of course. Which they tell me to call every week until I get a response. It wasn't until corporate decided to push my complaint to a corporate manger that the owner finally reached out to me 3 months later. He stated through email to cease contacting corporate bc they don't have any basis on the decision and that I was verbally abusive and physically threatening. Which is confusing as I do not know how you can come to that conclusion from what transpired. This location obviously trains its employees to be rude and demeaning to customers and if you have a complaint they will not respond to anything unless it's positive. Scroll through the reviews. The owner only responds to positive reviews and does not care about true reviews or problems that happen in his establishment. Customers are not expendable and we should be treated as people."

Chick-fil-a

Chick-fil-a

2750 N Main St, Walnut Creek I-94597, United States

Soup • American • Fast Food • Chocolate


"My faith in humanity is restored. Today, I went to Chick-fil-A for lunch and it was SUPER crowded. Because of this, when 2 tables opened up, I chose the non-booth small table with only 2 chairs (since I’m by myself). An elderly staff member asked me if I wanted the nicer booth, and I politely refused, telling her it’s better for a larger party to sit there with so many people waiting for seats. She thanked me, said “God Bless You” and said it was her job to make sure the customers are happy, as she wiped my table and then continued on cleaning other tables, and handing out things like wet naps to other customers all around. Once my Spicy Deluxe sandwich and Chicken Tortilla soup was brought to me (which, by the way were VERY delicious), she came back a few minutes later with a WARM chocolate chip cookie, and gave it to me saying “thank you for your kindness”. I was so pleasantly surprised at what lengths this elderly lady went to “to make me happy” in just a simple fast food place. We chatted a bit, and I found out she is Dutch and is the organist in a local church and the owner hired her (despite her age in mid-late 70s) saying that she is the oldest person he ever hired, and he did so because she wanted to show the customers Christian Love-based service. Thank You, Lennie, for making a simply good lunch...the best lunch I've had in a long time!"