"Went for the first time today, I ordered the chilaquiles and added eggs with my order, after a long wait the chilaquiles were brought out without eggs (not a big deal) I asked the waiter, who didn't come by our table much, if she can get me the eggs Iwanted she said yes and after yet another long wait she finally decides to come by my table and asks if they brought out my eggs(they didn't) by that time my chilaquiles were soggy and cold so I told her not to worry about it and to just take my plate. Iwas still charged for the food I didn't eat because of their mistake and on top of that they added the 20% gratuity fee. If Ihad the choice, 20% would not have been my tip. I'm not the type to be like that but don't give mediocre service and expect thebenefits of good service... It was a terrible experience for me. I Will not be back. I've been to other restaurants and theyhave been ridiculously busy, yet I still got great service from them."
