"I understand that your restaurant is a busy establishment that serves a large number of customers on a weekly basis. Despite some disappointing experiences, I wanted to continue supporting your business. However, I must share some feedback in hopes of improvement.
During our last visit in the summer, we were not greeted warmly by the hostess and were told there would be a wait without any other options given. The lack of hospitality and flexibility in accommodating us was off-putting. I believe that a friendly and welcoming demeanor is essential in the restaurant industry, as it allows for better communication and customer satisfaction.
I suggest that your staff be trained to deliver potentially disappointing news in a more empathetic manner, offering alternative solutions or options to make the customer feel valued and welcomed. By creating a more positive and welcoming atmosphere, customers will be more eager to dine at your establishment and enjoy their experience.
I hope this feedback is helpful in improving the overall customer experience at your restaurant. Thank you for your attention to this matter.
Sincerely, [Your Name]"
