"Warning: This restaurant operates on illicit business practices that charges customers an automatic gratuity even for a group as small as 4. DO NOT PATRONIZE THIS BUSINESS. This restaurant placed an automatic gratuity charge on my bill for my family of 4, where we had taken my grandmother to celebrate her birthday. Unbeknownst to us, I generously added a tip, not knowing it had already been automatically charged to my bill. When I called the restaurant the very same day to resolve, they told me the owner would call me back. And never did. I followed up multiple times requesting to speak with the owner directly and left several messages. I even proposed they keep the tip I generously left (which was greater) as a courtesy on my part and refund me the automatic gratuity that was charged without my knowledge. But it seems every time I called, I could only reach the server Claudia, whom conveniently for her is the person who was on the receiving end of the double tip error. Rather than refunding me for the error, the restaurant has decided to try to keep my money. Unbelievable the extent to which people will be unscrupulous and greedy instead of doing the right thing. Because of this, I’ve had to take matters into my own hands and file a formal complaint with my credit card company and the Better Business Bureau to report this business’s illicit practices and to demand my refund. As a fellow Peruvian, I am disgusted that they would do this to my family, considering how they are the very locals who would patron them. Never again. This is the epitome of dirty tactics in a business that prioritizes money over customers."
