"Went for the New Years Eve party. My friend bought tickets and I paid him. Management or a man with a dress shirt and beard was incredibly rude. My buddy bought the tickets, and sent me one he used already, so that part is on me. However, when the manager was called over he goes how about you have him send a fucking ticket that works and walks away. I am pretty tolerant of most things because I 've been in the service industry and have worked in schools. That being said, swearing multiple times at various customers isn 't the way to manage a business that is supposed to have good service. If you make your living being rude to customers as a theme, that 's a different story lol. Multiple people had similar experiences and one woman called him out for being an **** . Anyone who works in the service industry knows most customers will say that. However, this gentleman was about as rude as can be to anyone and everyone, including his staff. He later proceeded to aggressively grab a broom and deeper from staff and point toward what he wanted to do after scooping up one thing. Then he walked off. I helped the young man clean up a bit. I do not know who the manager was or if he was having a bad day but his attitude that night , lost The Piazza customers. I met up with 2 different groups of people that night and not a single person from either of them will be back. Mainly due to this man and overselling the VIP tickets. They felt duped as did IThey sold more VIP tickets than General Admission. This meant that the buffet line was ridiculous and they didn 't have enough food. I will be back as I know the band my friend plays in will be as well. I live by the three strike rule. Hopefully, next time they redeem themselves."
