"We come in a lot. It is right by my office. It was my lunch hour, today. We waited too long for drinks and chips. The place smelled like burnt grease...which is now in my hair clothes. Finally after waiting 20 minutes for our food, I asked for it to be wrapped up. Could not wait any longer. The manager comes back tells me it has only been 7 minutes. Really? Why argue with me? Super upset by all of this. I bring new folks in regularly, we come in about once a week as a couple. Even championed the company for being closed on the Day without Immigrants. Now, we are done. Not the first time we have had bad service at the place. But this is the final visit. And I am making sure everyone in our circle knows the story."