"Not sure about the negative reviews, but I had a very positive experience here. Came a few hours prior to closing on a weekday night so it wasn't too busy and was able to sit (there is limited seating). Took a second to realize that that ordering was through kiosks and there are 3 kind of all spread out.Ended up getting the thai tea, jasmine milk tea, and level 3 spicy popcorn chicken. Highly recommend the popcorn chicken. Perfectly crispy with well cooked meat (not too dry). Recommend some amount of spice, there are multiple levels to suit your preferences. The teas were good, reasonably priced. I didn't have any issues with the service, unlike some of the other reviews.Overall, it was a great place for a late night snack."