"Unfortunately, my breakfast with my elderly parents was ruined today by the waitress ' inability to serve me a cup of simple black coffee. She took our drink order and returned with my parents iced tea and said she would be right back with my coffee. Instead, she proceeded to wait on other tables, run orders, etc. She finally came back to take our food order and apologize when I pointed out that she had failed to bring me the cup of coffee I had ordered. She said that she would put our order in come right back with the coffee. Did she come back with the coffee? No, of course not. She continued to wait on other tables and deliver orders. Finally, another waitress came around with a coffee pot refilling patrons cups in the section. When she got to our table she asked if anyone needed a coffee refill, to which I replied yes and she then discovered that I had never received my coffee to begin with. Unlike the other waitress, she immediately stopped what she was doing and returned with a fresh cup. Unfortunately, trying to to get a refill was as equally frustrating as trying to get the first cup. The first waitress finally returned with our food and seemed relieved that someone had finally gotten my coffee. She asked if we need anything else and I said, Yes, I 'd a refill on my coffee. She nodded and said she would be right back with it. Was she? No. She did return to ask how the food was and we repeated the same conversation as before. I 'm sure you 're wondering, did I get a refill? No. She finally returned with check and never did acknowledge the missing refill or that she failed repeatedly to perform one of the most elementary acts of food service. They say that the road to Hell is paved with good intentions, it seem that forgotten coffee orders are amongst them."
