"I have ordered to-go from here a few times and it was fine. One order was missing something but no big deal. After a couple months of not ordering from here I decided I wanted a burger. I ordered 1 cheeseburger add an egg, wings and a star about burger with no onions and add bacon with truffle fries. When I got home I seen I had NO BACON and regular shoestring fries with no salt, truffle, etc but yet I was charged for these things AND each item I ordered I was charged an additional $0.50 on each item because it was to-go. I called them to let them know part of my order was wrong the woman I spoke to was RUDE. When she put the phone down to figure out what happened I heard her say “yea we are never doing this for them again” who is “us” are you referring to me being black!? She then comes back to the phone with an attitude and says “well we are closed so you can come back tomorrow and we will refund you for the bacon and truffle fries but we will no longer be able to do special orders for you because it’s to complicated for the kitchen” what’s complicated about 1 burger add an egg and the other burger no onions? You can’t make me eat something I don’t like!!! I will NEVER eat at this place again. I guarantee you if I was a white woman it wouldn’t be a problem that I modified my burgers and I wouldn’t have someone talking to me with an attitude. When I called I wasn’t upset, didn’t yell or anything. I just simply stated that I was charged for things I didn’t get and was instantly met with attitude. If your kitchen staff can’t modify food to someone’s liking then they shouldn’t be a cook!! And whoever the woman is who answered needs to learn what good customer service is or be FIRED!!!"
